Process Improvement

Every day, provider organizations lose patients they never realize they’ve missed. Patients with open referrals, overdue preventive care, unrebooked no-shows and unresolved balances often fall out of the system entirely. Staff shortages and fragmented workflows make proactive outreach difficult to…

Most hospitals have invested heavily in visibility in the form of dashboards, daily huddle reports, capacity snapshots and more. Yet boarded emergency department patients, delayed discharges and capacity bottlenecks remain stubbornly familiar. The problem is rarely a lack of data.…

Pomona Valley Hospital Medical Center, a 427-bed community medical center, faced a multi-month surgical backlog — compounded by fragmented scheduling, manual workflows and poor communication across facilities. It was a significant operational challenge with no easy fix. But in 90…

As patient volumes grow, many hospitals are trying to answer the same question: How do you create capacity without expanding the health system’s physical footprint? This session explores how Sarasota Memorial Health Care System approached that challenge by rethinking daily…

The era of siloed physician staffing is ending. Yet many health systems still manage locums and permanent recruitment separately, creating higher labor costs, longer vacancy windows and fragmented visibility across service lines. Leading organizations are rethinking this approach. In this…

Hospital leaders do not need more dashboards. They need operations that respond in real time. In this webinar, Cody Walker, RN, president of Baptist Health Medical Center–North Little Rock, shares how Baptist Health Arkansas redesigned its approach to patient flow…

Sanford Health — the nation’s largest rural health system, serving more than 2 million patients across the upper Midwest — has taken a deliberate, organization-wide approach to clinician well-being by investing in relationships, leadership development and a culture of listening.…

Inpatient care represents a small share of encounters but drives outsized costs, eroding margins and putting pressure on both patients and health systems. By empowering physicians with in-workflow decision support and a shared framework for clinical value, the organization drove…

Health systems no longer experience episodic disruption. Today, disruption is continuous, overlapping and accelerating faster than traditional leadership models were designed to handle. Labor pressure, reimbursement uncertainty, AI acceleration, partnership complexity and changing consumer expectations are colliding at once. This…

Emergency departments often set the pace for the entire hospital. When admitted patients board for hours, the downstream effects strain staffing, delay discharges and erode capacity. University Health is addressing this challenge by strengthening the connection between ED operations and…