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A Northeast health system faced a 40% rise in workplace violence, particularly in pediatric behavioral health. Staff morale was low. Reporting was inconsistent. Rural response times lagged up to 15 minutes. Leadership knew it couldn’t continue. This case study details…
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Amid financial pressures and resource constraints, slow EHR evaluation processes like mandated order set reviews can stall improvements and inflate spend. Health system leaders must collaborate to make faster, data-driven decisions. At MultiCare Health System, a $6B nonprofit with…
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Payers are using AI to automate and deny claims faster than ever. Meanwhile, only 8% of providers use AI in denials management. This whitepaper breaks down how leading health systems including Banner Health and Houston Methodist are closing the gap…
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Expanding equitable access to cardiac care is a strategic imperative for health systems striving to improve outcomes and optimize resources. Delays in care exacerbate disease severity, increase emergency reliance, and strain staff capacity. The Imperative for new care pathways presents…
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High call volumes. Long resolution times. Burned-out agents. For payers, traditional contact center tools aren’t enough to meet today’s member expectations. Generative AI is changing that — and some of the most complex service organizations in the world are already…
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Observation care is underused, inconsistently applied and frequently misunderstood — but it has a major role to play in reducing unnecessary inpatient admissions and controlling national health expenditures. This whitepaper explores how properly implemented observation care can support payer-provider alignment,…
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Fragmented tech stacks are draining hospital margins — but systems like MUSC Health, Montage Health, Care New England and Austin Regional Clinic are proving consolidation doesn’t just reduce waste. It unlocks real ROI. This CFO-focused report shows how leading organizations…
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Patient access can no longer rely on manual scheduling, long hold times or disconnected portals. These outdated workflows frustrate patients and burn out staff — and healthcare leaders know it. In a recent Becker’s survey, 100 healthcare executives shared their…
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From under-coded exams to misconfigured billing systems, radiology groups are losing revenue daily. One West Coast practice uncovered major losses tied to automation errors and poor queue oversight. Others miss reimbursement altogether due to basic demographic and authorization missteps. Uncover…
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In 2024, healthcare faced more targeted cyberattacks than any year on record. Threat actors used tactics once reserved for Fortune 500 companies against small clinics, diagnostic centers and regional hospitals. The 2025 Cyber Threat Report breaks down exactly how these…
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