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Health system contact center staff handle complex, high-emotion patient interactions. However, staff struggle to meet demand, which creates longer wait times and inconsistent patient experiences. With AI, there is a path forward. AI can do more than deflect calls. From…
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Today’s healthcare environment is shaped by volatility: policy shocks, financial whiplash and compressed timelines. The One Big Beautiful Bill Act accelerated that change — underscoring the need for planning tools that are faster, more integrated, and built for dynamic decision-making.…
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Children’s hospitals face unique challenges in care delivery, as young patients are often unable to articulate symptoms fully, creating barriers for immediate treatment. Traditional adult-centric technologies often underperform in these dynamic environments, leaving potential improvements unrealized. Increasing dependence on inefficient…
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Millions of Americans suffer from movement disorders like essential tremor and Parkinson’s disease. However, patients often forgo treatment options due to the invasiveness and associated risks of some available procedures. Recognizing a critical unmet need in patient care, Oregon Health…
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Every minute, an emergency department somewhere in the U.S. is forced to turn away an ambulance. These incidents are not created by clinical limitations. They occur because of gridlocked hospital capacity, with more than 90% of hospitals reporting boarding ED…
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Delayed reimbursements, rising denials and under-resourced revenue cycle teams are putting hospital margins at risk. This report shares insights from 115 finance and RCM leaders on how health systems are upgrading workflows with automation, hybrid staffing models and strategic partnerships…
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EHRs have evolved far beyond simple digital archives. Today, forward-thinking health systems are moving EHRs to the cloud to unlock faster performance, protect critical data and drive real innovation. This report summarizes perspectives from CIOs and chief medical and nursing…
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Traditional automation can only go so far in solving today’s operational and compliance pressures. As costs rise and member expectations grow, payers need a smarter path forward. This e-book introduces agentic automation — a new approach that blends human judgment,…
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Health systems are navigating tighter margins, higher expectations and widespread staffing strain. But traditional automation — limited to simple task execution — won’t carry organizations forward. This short guide introduces the next chapter: agentic automation. By combining AI-powered intelligence, human…
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Incomplete risk capture undermines revenue and care quality, especially as value-based models accelerate. Industry averages fall short: 80% recapture rates, 70% annual wellness visit coverage. That leaves dollars — and patient outcomes — at risk. This toolkit shows how leading…
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