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Health plans are under growing pressure to improve accuracy, accelerate recoveries and reduce waste. AI is helping meet that challenge — not by replacing workflows, but by making them more intelligent and responsive. By analyzing structured and unstructured data, from…

Dec 3, 2025 12:00 PM - 1:00 PM America/Chicago

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Presented by

Presenters

Arun Rangamani

Senior Vice President, Payment Services, AI and Analytics Solutions and Services, EXL

William O’Neill

Vice President, Healthcare Solutions, EXL

Medicare Advantage continues its rapid growth, with over 32.5 million enrollees in 2024—now representing more than half of the eligible Medicare population. [source] As the older adult population expands, payer organizations face the critical challenge of delivering highly personalized, quality care at…

Dec 8, 2025 12:00 PM - 1:00 PM America/Chicago

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Presented by

Presenters

Rona Li

Chief Corporate Development Officer, SCAN Health

Ben Zaniello, MD

Chief Medical Officer, Best Buy Health

Provider network performance is now a competitive differentiator for health plans. Members expect choice and access, regulators expect adequacy and parity, and executives expect measurable ROI. The catch: artificial intelligence and machine learning only create value when the underlying network…

Oct 30, 2025 12:00 PM - 1:00 PM America/Chicago

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Presented by

Presenters

James Lamb

Vice President of National Payers, Quest Analytics

Stephen Gold

Senior Advisor at Vestar Capital, Board of Directors Member, Quest Analytics

Payers are prioritizing tech investments but the real challenge is balance.  Reducing friction for providers while maintaining evidence-based decisions remains a critical tension. AI is now central to solving this, especially in replacing slow, manual reviews that delay care, drain…

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Presenters

Tony Oliva, DO

Chief Medical Officer, MCG Health

Kristy Stayer

Sr. Product Owner, MCG Health

Federal healthcare policy is shifting fast. Expiring pandemic-era tax credits, research funding cuts and increasing prior authorization pressures are already reshaping how care is delivered and reimbursed. During this virtual learning session, hear from two Cigna senior leaders on how…

On Demand

Presented by:

Presented by

Presenters

Mitch Relfe

Sr. Principal, Federal Government Affairs, The Cigna Group

Allison Hofmann

Vice President, Health System Division, Cigna Healthcare

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Federal and state regulators are turning up the heat, especially in Medicaid and Medicare Advantage. From heightened audit activity to stricter diagnosis coding rules, payers are under growing pressure to get documentation, chart reviews and claims submission right the first…

Oct 15, 2025 11:00 AM - 12:00 PM America/Chicago

Presented by:

Presented by

Presenters

Cereasa Horner

Director of Policy and Payment Integrity, CERIS

Steven Hamilton

Partner, Crowell & Moring LLP

Payal Nanavati

Counsel, Crowell & Moring LLP

New CMS reimbursement policies and Medicaid redeterminations are straining hospital revenue — especially in markets with high exchange plan enrollment. Health systems can’t afford to rely on legacy growth strategies. In this session, marketing, strategy and finance leaders will explore…

Sep 24, 2025 1:00 PM - 2:00 PM America/Chicago

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Presented by

Presenters

Ben Fuqua

SVP and Group Lead of Analytics, Unlock Health

Kevin Thilborger

Chief Revenue Strategy Officer, Unlock Health

Kris Wickline

VP, Strategy, Unlock Health

Rising administrative costs, complex compliance demands and shifting member expectations are straining payer operations. For many Blue Cross Blue Shield organizations, siloed data is the biggest barrier to delivering consistent, personalized member experiences. This live discussion will break down how…

Sep 10, 2025 11:00 AM - 12:00 PM America/Chicago

Presented by:

Presented by

Presenters

Nick Dobbins

WW Field CTO, Informatica

David Duckworth, MSIT, PMP

Sr. Manager, Data Management, Florida Blue

Federal healthcare policy is shifting fast. Expiring pandemic-era tax credits, research funding cuts and increasing prior authorization pressures are already reshaping how care is delivered and reimbursed. During this virtual learning session, hear from two Cigna senior leaders on how…

Sep 10, 2025 1:00 PM - 2:00 PM America/Chicago

Presented by:

Presented by

Presenters

Mitch Relfe

Sr. Principal, Federal Government Affairs, The Cigna Group

Allison Hofmann

Vice President, Health System Division, Cigna Healthcare

Many health plans still rely on basic segmentation and static messages — leaving members feeling like numbers. But the stakes are rising fast: With heightened expectations and fierce competition, payers must deliver timely, relevant experiences to keep members engaged. Join…

Aug 27, 2025 1:00 PM - 2:00 PM America/Chicago

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Presented by

Presenters

Robert Connely

Pega Systems – Healthcare Industry Market Leader at Pega Systems

Lori Logan

President & CEO, NASCO

Tina Galloway

Vice President, Enterprise Client Executive, Optum

Mike Gerrish

From Member Frustration to Member Loyalty: And the role of AI

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