The tool is a Microsoft-generated, HIPAA-compliant version of OpenAI’s GPT language model. It drafts messages for clinicians as it is integrated into physicians’ inboxes through Epic’s patient portal.
“Patient messages in and of themselves aren’t a burden — it’s more of a demand-capacity mismatch,” Patricia Garcia, MD, associate chief medical information officer for ambulatory care at Stanford Health Care, told CBS. “Care teams don’t have the capacity to address the volume of patient messages they receive in a timely way.”
The health system is following UC San Diego Health and Madison, Wis.-based UW Health, which started piloting the technology in April.
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