A physician talent expert's key to success

For Christy Bray Ricks, vice president of provider talent at Ardent Health in Nashville, Tenn., intentional touchpoints are the key to maintaining a centralized team. 

Ms. Ricks joined Becker's to discuss her top priorities for the rest of the year and her secret to success. 

Editor's note: Responses were edited lightly for clarity and brevity. 

Question: What are your top priorities through the end of the year?

Christy Ricks: To continue building and centralizing our provider talent team in order to best position us for future success. As a multistate healthcare organization, my team is distributed across the country, so I rely on structured and intentional touchpoints in order to address my team's needs as well as those of the communities we serve.

Q: What's your secret to success?

CR: Listening — seek first to understand the issue or concern, then collaborate with our stakeholders in order to best facilitate our desired outcome. Transparent and honest conversations about the difficulties facing not only our organization, but the country, as it relates to healthcare staffing shortages. Being an advocate for my team, our candidates and the communities we serve in order to save lives.

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